Refunds and withdrawal

The short answer

The guarantee is the €9. Try the first month. Sit in a call, read the library, get the newsletter. If it isn't worth €19 to you, one click on your receipt and you're out, and you keep what you've already got. No form, no reason, no call with me. That's the whole deal, and it's deliberately simpler than a money-back promise you'd have to argue for.

Why there's no blanket money-back promise

A "30 days, no questions asked" line is easy to write on a sales page and awkward to honour once someone has sat in four calls and read the failure log. So it isn't offered.

What is offered instead: a €9 first month, a one-click cancel from your receipt, and the statutory 14-day right below. Try it, and leave if it isn't for you.

Your statutory right of withdrawal (EU consumers)

If you are buying as a consumer in the EU, you have a statutory right to withdraw from a distance contract within 14 days. Two parts of the membership are treated differently under that rule, and this is the honest version of both.

Membership is an ongoing service that starts the moment you pay. At checkout you tick a box asking for access to begin immediately, and acknowledging what that means: you can still withdraw within 14 days, but you pay for the days of access already provided, and only the rest of that month is refunded. That is the rule for a service started at your request. The right does not disappear because you got in straight away; it becomes pro rata.

Recordings and library pieces are digital content. The same tick box acknowledges that once you have opened them, the right of withdrawal for that content is lost, as the law allows. The membership itself is always refundable pro rata inside the 14 days.

To withdraw, email panche@agentaos.ai with the word "withdrawal" and the email you paid with. No form and no reason needed. The refund goes back to the same payment method, normally within 14 days of me receiving the notice.

On the yearly plan the same rule applies inside the 14 days: you pay for the days used and the rest is refunded. After 14 days, cancelling stops the renewal and you keep access to the end of the year you have paid for; the remaining months are not refunded.

If you are buying for a business rather than as a consumer, this statutory right does not apply.

Always refunded

• A duplicate payment. Pay twice for the same month and the second one comes back the moment I see it. You don't have to ask.
• A membership I end. If I remove someone for anything other than the confidentiality rule, the current month is refunded.

Not refunded

• A call you didn't join. The room ran, the recording exists, the newsletter went out.
• A call that moved. Calls will sometimes move; that's a calendar, not a breach. The room, the library and the newsletter are there every day of the month either way. The room is the product, the call is one part of it.
• Months after the 14-day window. Cancel any time; access runs to the end of what you've paid for, and nothing after that is charged.
• A membership ended for republishing another member's numbers or screenshots. No refund, no discussion.

Chargebacks

If something has gone wrong, email me first. I'd much rather refund you in a day than argue with a bank for three months, and in eight years of running things online I have never once found a chargeback to be the faster route for either side.

Who to contact

Panche Isajeski · panche@agentaos.ai. Seller of record: Aristokrates OÜ, Reg. 16961316, Tornimäe tn 5, 10145 Tallinn, Estonia.